Last updated: November 2025

This Privacy Policy explains how ArtisanandPros (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use artisanandpros.com (the “Platform”).
By using our platform, you confirm that:
1. You have read and agree to this Privacy Policy
2. You are over 16 years of age (or have parental consent)
If you do not agree, please do not use our platform. Contact us at [email protected] to request account deletion.

Table of Contents

1. Who We Are

2. Information We Collect

3. How We Use Your Information

4. Information Sharing

5. Your Privacy Rights

6. Data Security

7. Data Retention

8. Changes to This Policy

9. Contact Us

1. Who We Are

ArtisanandPros is an online marketplace connecting customers with skilled artisans for services, artisan tools, and furniture sales. We are registered in Nigeria and comply with applicable data protection laws, including the Nigeria Data Protection Act (NDPA).

2. Information We Collect

2.1 Information You Provide

When you create an account or use our services, we collect:

  • Name and contact details (phone number, email address)
  • Business information (for artisans: business name, services offered, location, photos of work)
  • Product listings (for sellers: furniture descriptions, prices, photos)
  • Payment information (processed securely through third-party payment providers)
  • Identity verification (may be required for high-value listings or transactions)
2.2 Information Collected Automatically
  • Device information (device type, browser, IP address)
  • Usage data (pages visited, search queries, time spent on Platform)
  • Location data (to show nearby artisans and services)
  • Cookies and tracking technologies (to improve user experience)
2.3 Information from Third Parties

If you sign in using Google, Facebook, or Apple, we may receive your name, email, and profile information from these services.

3. How We Use Your Information

We use your information to:

a. Legal compliance (comply with Nigerian laws and regulations)

b. Provide our services (connect customers with artisans, facilitate transactions)

c. Process payments (through secure payment partners like Paystack and Flutterwave)

d. Verify identities (prevent fraud and ensure platform safety)

e. Send notifications (booking confirmations, messages from artisans/customers, platform updates)

f. Improve our Platform (analyze usage, fix bugs, enhance features)

g. Customer support (respond to inquiries and resolve issues)

h. Marketing (with your consent—promotional emails, special offers)

4. Information Sharing

We share your information only when necessary:

4.1 With Other Users
  • Artisans see customer contact details when you request services
  • Customers see artisan profiles, ratings, and business information
  • Public listings (artisan services and furniture listings are publicly visible)
4.2 With Service Providers
  • Payment processors (Paystack, Flutterwave)
  • Cloud hosting (AWS, DigitalOcean)
  • Email services (for notifications and communications)
  • Analytics tools (Google Analytics, Meta Pixel)
4.3 Legal Requirements

We may disclose information when required by law, to protect rights, or to prevent fraud.

We do NOT sell your personal information to third parties.

5. Your Privacy Rights

You have the right to:

  • Access your personal data
  • Update or correct your information
  • Delete your account and data
  • Withdraw consent for marketing communications
  • Object to data processing or request restrictions
  • Data portability (receive your data in a usable format)

To exercise these rights, contact us at [email protected] or manage settings in your account dashboard.

6. Data Security

We implement industry-standard security measures to protect your data:

  • Encrypted data transmission (SSL/TLS)
  • Secure payment processing
  • Regular security audits
  • Limited access to personal data

However, no system is 100% secure. Please use strong passwords and keep your login credentials confidential.

7. Data Retention

We retain your data for as long as:

  • Your account is active
  • Necessary to provide services
  • Required by law (e.g., transaction records for tax purposes)

When you delete your account, we remove or anonymize your personal data within 30 days, except where retention is legally required (e.g., for fraud prevention).

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via:

  • Email notification
  • Platform announcement
  • Updated “Last modified” date

Continued use of the Platform after changes constitutes acceptance.

9. Contact Us

For questions, concerns, or to exercise your privacy rights:

Email: [email protected]
Support: Contact us through the “Contact Us” page on our platform.

Data Protection Officer:
If you have concerns about how we handle your data, you may contact the Nigeria Data Protection Commission (NDPC) at www.ndpc.gov.ng

ArtisanandPros – Connecting Skills with Needs

www.artisanandpros.com